Privacy Policy

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Effective Date: October 9, 2025
Contact Information:
📞 Phone: 251-391-6565
📧 Email: jamjackson@jayjaysballoons.com

1. Introduction

Jay Jay’s Balloons & More (“Company,” “we,” “our,” or “us”) values your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you interact with our business, website, or services.

By using our website, requesting a quote, or booking our services, you agree to the terms of this Privacy Policy.

2. Information We Collect

We collect personal and non-personal information to provide high-quality service and fulfill our contractual obligations.

The types of information we may collect include:

• Personal Information:
   
  • Name 
  • Phone number 
  • Email address 
  • Billing and/or event address 
  • Payment details (processed securely through third-party providers)
     
• Event Information:
   
  • Event date, time, and location 
  • Theme, color schemes, and décor preferences
     
• Website Information:
   
  • IP address, browser type, and browsing activity (if using our website) 
  • Messages submitted through contact forms or online booking requests
     

3. How We Use Your Information

Jay Jay’s Balloons & More uses your information solely for legitimate business purposes, including:

• To communicate about your booking, inquiries, or quote requests 
• To process payments and issue invoices or receipts 
• To deliver, install, and/or remove décor and rental items 
• To send appointment confirmations, reminders, or updates 
• To improve our customer experience and services 
• To comply with legal and tax obligations
   

We will never sell, rent, or trade your personal information to third parties for marketing purposes.

4. Sharing Your Information

We may share limited personal information only when necessary to conduct business operations, such as:

• Payment processors (e.g., Cash App, Zelle, PayPal, Klarna, credit/debit card services) 
• Delivery and setup staff who need event location details 
• Vendors or partners assisting in event setup, if applicable
   

All third-party partners are required to handle your information securely and in compliance with applicable data protection laws.

5. Data Storage & Security

We take reasonable measures to protect your personal information from unauthorized access, disclosure, or misuse.

• Digital records are stored on secure, password-protected systems. 
• Paper files, if any, are kept in secure locations accessible only to authorized personnel. 
• Payment information is never stored directly by Jay Jay’s Balloons & More — it is processed through trusted, PCI-compliant payment platforms.
   

While we strive to use commercially acceptable means to protect your data, no electronic storage or transmission over the internet is 100% secure. Therefore, we cannot guarantee absolute security.

6. Your Rights

You have the right to:

• Request access to the personal data we hold about you 
• Request corrections to inaccurate or outdated information 
• Request deletion of your personal data (subject to record-keeping laws) 
• Opt-out of receiving promotional messages (if applicable)
   

To exercise any of these rights, please contact us at
📧 jamjackson@jayjaysballoons.com

7. Cookies and Website Tracking

If you visit our website, we may use cookies or similar technologies to enhance your browsing experience and analyze site traffic. Cookies do not contain personal information and may be disabled through your browser settings at any time.

8. Children’s Privacy

Our services are intended for adults planning or hosting events. We do not knowingly collect personal information from children under 13 years of age. If we become aware that a child has provided personal data, it will be deleted promptly.

9. Retention of Information

We retain personal data only for as long as necessary to fulfill the purposes outlined in this policy or to comply with legal, accounting, or reporting requirements.

10. Updates to This Policy

Jay Jay’s Balloons & More reserves the right to update or modify this Privacy Policy at any time. Updates will be reflected by the “Effective Date” at the top of this page. Continued use of our services following such updates signifies your acceptance of the revised terms.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please contact us at:

Jay Jay’s Balloons & More
📞 251-391-6565
📧 jamjackson@jayjaysballoons.com